Refund policy

At Rivara.in, we want you to be completely satisfied with your purchase. If your product does not meet your expectations, we offer a simple 2-day replacement policy along with store credit options.

2-Day Replacement Policy:

You may request a replacement for any product purchased from Rivara.in within 2 days from the date of delivery.

Eligibility for Replacement:

• Items must be unused, undamaged, and in original condition with all tags intact.

• Products should be returned in their original packaging to ensure safe handling.

• Imitation jewelry must be returned unworn and in original packaging for hygiene reasons.

Initiating a Replacement:

To request a replacement, contact us via:

• WhatsApp: +91 7621876557

• Email: ecoaura730@gmail.com
  

• Please provide your order number, reason for replacement, and images of the product (if applicable) for faster processing.

Replacement Process:

• Once approved, we will arrange a pickup of the item from your provided address.

• If reverse pickup is not available, you may need to send the item back to the address provided by our team.

• Ensure the item is securely packaged to avoid damage during transit.

Store Credit Option:

• Instead of a replacement, you may opt for store credit for the returned item.

• The store credit can be used to purchase any other product from Rivara.in.

• Store credit is valid for 6 months from the date of issue.

Exceptions:

• Customized or personalized items cannot be replaced or converted to store credit unless defective or damaged.

• Items purchased during promotional events or clearance sales may have special conditions, communicated at the time of purchase.

Contact Us:

For any further queries regarding replacements or store credit, our customer support team is available Monday to Saturday, 10:00 AM – 06:00 PM.