Shipping policy

At Rivara.in, we strive to deliver your orders quickly and securely. Our shipping policy is designed to make your shopping experience smooth and hassle-free.

Order Processing:

  • All orders are processed and shipped within 24 hours of order confirmation.

  • For Cash on Delivery (COD) orders, we confirm your order via a phone call before initiating shipment.

Delivery Timeframes:

  • Metro Cities: Orders typically arrive within 2 days after dispatch.

  • Semi-Metro Areas: Delivery usually takes 3–4 days after shipping.

  • Other Locations: Orders to remote areas may take 4–7 days for delivery.

Order Tracking:

  • Once your order is shipped, a tracking link will be shared via email or SMS so you can monitor its progress.

  • You can also log into your Rivara.in account and check the ‘Order History’ section for updates.

Delivery Partners:

  • We work with trusted courier services to ensure your orders reach you safely and on time.

  • Our delivery partners are chosen based on their reliability and efficiency in handling shipments.

Delivery Attempts:

  • Couriers will make multiple attempts to deliver your order to the address provided.

  • If delivery is unsuccessful, they will leave a notification or attempt redelivery according to their policies.

Shipping Charges:

  • Free shipping is available on orders above a certain value, as mentioned on our website.

  • For orders below this threshold, a nominal shipping fee will apply, shown during checkout.

Shipping Restrictions:

  • Currently, we ship only within India.

  • Certain remote or restricted areas may have limited delivery options; we will inform you during checkout if any restrictions apply.

Contact Us:

For any queries about shipping, please contact our customer support team:

  • WhatsApp: +91 7621876557

  • Email: ecoaura730@gmail.com

  • Working Hours: Monday to Saturday, 10:00 AM – 06:00 PM

We thank you for shopping with Rivara.in and are committed to providing a seamless and delightful delivery experience.